Divine Medical Billing and American Agencies are teaming up to offer a seamless billing and collections process. Accounts receivables can be a thorn in the side for any medical practice and lack of patient payments can greatly affect cash flow. As a growing number of patients and employers choose high deductible policies, patient accounts receivables are on the rise. Medical services are being performed, the claims are being billed to the insurance, only to have to collect payments from the patients. Many times, once a patient is well and no longer in need of medical attention, the urgency to pay a medical bill is minimal, to say the least.
So what can a medical practice do to ensure patients keep their promise to pay?
First, a strong financial policy is vital. Be sure to lay out in writing what is expected financially of each patient, what will happen if they don’t hold up their end of the agreement, and require their signature and acknowledgment. It is also a good idea to state that if collection services are needed that the patient may incur additional cost, be sure to check if this is legal in your state.
Here are a few more suggestions-
- State that Copays are due at the time of service.
- For patient balances, state the number of statements the patient will received and the time given to pay. (15 days, 30 days, etc.)
- Adopt a policy to collect a deposit for patients that have not met their deductibles. (I suggest $50)
- Have clear rules about seeing patients with outstanding balances. (Some suggestions are, requiring a payment of at least half the balance, or that patient’s keep their balance under a $100 threshold and then set up a payment plan for the remaining balance.)
Stick to your guns. The word can spread fast that a practice has a more than lenient practice for collecting co-pays or payments on accounts. Once patients experience not having to pay, it is extremely hard to get them to start. I can’t remember how many times I have heard, “Well, I have never gotten a bill before!”. Using Divine Medical Billing as your billing service gives the perfect opportunity for a statement such as, “I’m not involved in the billing process, please contact our billing service”.
Of course there will be times when patients will need to make payments. Offering a solid payment plan option can reduce outstanding patient balances, and be a fair option for the patient. Having the patient place a credit or debit card on file will insure they commit to the payment plan and reduces the burned of sending additional patient statements.
Lastly, collect on balances and deductibles at the time of service. It’s a great idea to practice with your front office staff kind ways to ask for payments.
Here are a few starters.
Collecting Copays.
“Before I can get you fully checked in, I will need to collect your copay. That will be $20 for today’s visit, we accept cash or credit.”
Collecting on balances.
“I see you have a balance on your account. Would you like to take care of that with cash or credit?”
Reply to patients when they says they aren’t able to pay.
“That’s not a problem. We are happy to work with our patients. If you provide a credit or debit card, I can have our billing agency set you up on an affordable payment plan.”
Hopefully these tips will set and/or keep your practice on a steady upward financial trend.
Until next time,
Mylikia T. Ross, CMBS, BSBM
Certified Medical Billing Specialist